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Mithuz Private Limited

1. Design Interpretation & Manufacturing Feasibility

Furniture designs shared via photographs, edited images, digital renders, catalogues, Pinterest, or social media content are treated as conceptual references only. Due to digital editing, perspective distortion, lighting effects, or artistic enhancements:

• Certain visual elements may not be technically feasible or manufacturable.
• Mithuz Private Limited reserves the right to modify, adjust, or simplify designs to ensure structural integrity, safety, and manufacturability.
• Exact duplication of digitally edited images is not guaranteed.

Colour & Finish Variation:

Digital and printed images may display colours differently due to lighting, device settings, photography, or printing. Variations in colour, tone, grain, texture, or finish are natural and not considered defects.

Wall Mounting & Installation Liability:

For wall-mounted items, customers are responsible for ensuring that the wall or installation surface is structurally suitable. Mithuz Private Limited is not responsible for damage, detachment, loosening, or failure caused by weak walls, hollow blocks, concealed plumbing or electrical lines, or other site conditions beyond the company’s control.

2. Customer Inspection & Acceptance

Customers must inspect furniture items within three (3) business days of notification of completion.

• Failure to inspect or provide feedback will be deemed acceptance, except for valid warranty claims.
• Written approval or feedback must be provided within two (2) business days of inspection.

Post-inspection modifications:

• Subject to management review
• Approval and pricing at management discretion
• Costs communicated before proceeding if chargeable

Cancellations or returns after approval/delivery are not accepted, except where a valid manufacturing defect exists under warranty.

3. Customer Delays & Access Responsibilities

• Customers must ensure clear access to the area where the furniture will be placed (stairs, lifts, door widths, etc.).
• Mithuz Private Limited is not responsible if items cannot be placed due to site access limitations.
• Any additional labor, modification, or delivery charges caused by restricted access will be borne by the customer.
• The company is not responsible for storing items without damage if the customer delays acceptance after manufacturing.

4. Materials & Fabric

• All fabric selections must be confirmed by the customer.
• Natural materials (e.g., wood) may show variations in grain, texture, or colour, which are not defects.

5. Orders, Quotations & Payment

• Quotations are valid for 14 days unless otherwise stated.
• Orders confirmed only upon receipt of required advance payment.

Advance Payment Policy:

• 60% advance payment is required unless specified otherwise.
• Advance payments are non-refundable, covering administrative and production costs.
• If production has not commenced, advances may be transferred to future orders upon written request before production begins.

6. Production Timeline

• Estimated production timelines will be communicated at order confirmation.
• Delays may occur due to material availability, design changes, or circumstances beyond company control.

7. Delivery & Installation

• Delivery charges depend on distance and site access.
• Delivery may take up to two business days after completion and full payment.
• Customers must ensure adequate access. Additional charges apply for difficult access, dismantling, or reassembly.

8. Ownership

All products remain the property of Mithuz Private Limited until full payment is received.

9. Cancellation Policy

• Orders cancelled after production begins incur charges proportional to work completed.
• Custom-made items cannot be refunded once materials are cut or fabrication has started.

10. Natural Wood Movement

• Wood may expand, contract, or slightly change shape due to temperature, humidity, and environmental conditions.
• Minor gaps, hairline cracks, or seasonal adjustments are natural and not defects.

11. Product Care & Proper Use

• Customers must follow provided care instructions.
• Furniture must be used only as intended and within recommended load limits.

12. Liability & Load Capacity

• Mithuz Private Limited is not responsible for damage due to misuse, mishandling, overloading, water, humidity, pests, or environmental factors.
• Furniture items have specified maximum load capacities; exceeding limits may result in damage for which the company is not liable.
• Use in high-moisture environments is at the customer’s own risk unless specified for such use.

Limitation of Consequential Loss:

The company is not liable for indirect, incidental, or consequential loss, including damage to items placed on furniture.

13. Non-Collusion & Direct Contact

• Customers shall not engage employees (carpenters, office staff) privately for pricing, discounts, or orders outside official channels.
• All communications regarding pricing, modifications, and orders must be conducted through authorized representatives of Mithuz Private Limited.
• Violation may result in order cancellation without refund.

14. Site & Measurement Responsibility

• Customers are responsible for accurate measurements, site preparation, and suitability of space for the furniture.
• Mithuz Private Limited is not liable for issues arising from incorrect measurements, site limitations, or inaccessible areas.
• Any adjustments required due to site constraints will incur additional charges, borne by the customer.

15. Terms & Conditions Update

• Mithuz Private Limited reserves the right to amend or revise these Terms & Conditions at any time without prior notice.
• Customers are bound by the latest version applicable at the time of order or delivery.

WARRANTY INFORMATION

16. Warranty Period

• Wooden structural parts: 5-year warranty against manufacturing defects.
• Engineered or synthetic boards (MDF, MFC, Melamine, laminated boards, etc.): no 5-year structural warranty unless explicitly stated.
• Only workmanship defects identifiable at delivery or within inspection period are covered.

Excluded material characteristics: swelling, peeling, edge lifting, expansion, contraction, or warping due to environmental exposure.

17. Warranty Covers

• Structural defects in frames or joints
• Workmanship defects
• Hardware failures due to manufacturing faults

18. Warranty Does Not Cover

• Misuse, negligence, or improper handling
• Overloading beyond specified limits
• Scratches, dents, stains, burns, normal wear and tear
• Moisture, humidity, water, condensation, extreme temperature damage
• Termite, pest, or insect infestation
• Fabric, leather, foam, cushions, or upholstery unless specified
• Repairs or modifications by third parties without written authorization
• Damage from installation or use in high-moisture areas unless specified
• Accessories or hardware (handles, knobs, hinges, etc.) unless explicitly warranted

19. Warranty Claim Process

• Must comply with all Terms & Conditions
• Provide:
  • Proof of purchase (invoice)
  • Photos or videos of the issue
  • Description of defect and occurrence
• Mithuz Private Limited may inspect on-site or request item at a designated location
• Eligibility determined solely by management
• Management’s decision on warranty claims is final and binding

20. Repairs & Replacements

• If covered: repair free of charge
• If unrepairable: replacement part or unit offered
• If not covered: repair at a fee
• Refunds or full replacements are only considered when repair/component replacement is not reasonably possible
• Warranty obligations are strictly limited to correction of proven manufacturing defects